Privacy Policy

Effective Date: 1 December 2025

This Privacy Policy describes how 4Viso BV (“4Viso,” “we,” “us,” or “our”) collects, uses, and protects your personal information when you use our website, platform, and services.

1. Who We Are

4Viso BV
Science Park Antwerp, Galileilaan 15, 2845 Niel, Belgium
📧 info@4viso.com

2. Information We Collect

Account Data: Name, company name, email, phone, login credentials.
Profile Data: Organization profile, certifications, logistics services, and regions.
Usage Data: Browser type, IP address, log files, and analytics data.
Payment Data: Billing information, subscription plan, and payment history (processed via secure third-party providers).

3. How We Use Your Information

To provide and maintain the 4Viso Platform.
To manage user accounts, subscriptions, and permissions.
To analyze usage and improve our services.
To communicate updates, invoices, and support messages.
To comply with legal and regulatory obligations.

4. Legal Bases for Processing

We process your data under one or more of the following lawful bases under GDPR:

Your consent (e.g., marketing communications).
Performance of a contract (providing the Platform to you).
Compliance with legal obligations.
Legitimate interests (improving our services, security monitoring).

5. Sharing Your Information

With service providers (hosting, analytics, payments) under strict data processing agreements.
With authorized users in your organization according to your permission settings.
When legally required or necessary to protect our rights.

We do not sell or rent personal data to third parties.

6. Data Retention

We retain data only as long as necessary for the purposes set out above or to comply with legal obligations. Upon termination, data is deleted or anonymized per our retention policy.

7. International Transfers

As a global SaaS, we may transfer data outside the EU to trusted partners under GDPR-compliant safeguards, such as Standard Contractual Clauses (SCCs).

8. Data Security

We use industry-standard encryption, secure hosting, and access controls to protect your data from unauthorized access, alteration, or loss.

9. Your Rights (GDPR & CCPA)

Right to access and obtain a copy of your data.
Right to rectify inaccurate data.
Right to erase data (“right to be forgotten”).
Right to restrict or object to processing.
Right to data portability.
Right to withdraw consent at any time.

To exercise these rights, contact us at info@4viso.com.

10. Cookies & Tracking

We use cookies and analytics tools to enhance user experience and analyze performance. See our Cookie Policy for details and opt-out options.

11. Children’s Privacy

4Viso is not intended for use by individuals under 18. We do not knowingly collect data from minors.

12. Changes to This Policy

We may update this Privacy Policy periodically. Significant changes will be notified via email or within the Platform. Continued use after updates constitutes acceptance.

13. Contact Us

For questions or complaints regarding this policy, contact us at:

Data Protection Officer – 4Viso BV
Science Park Antwerp, Galileilaan 15, 2845 Niel, Belgium
📧 info@4viso.com

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